Frequently asked questions
Everything you need to know about raffle competitions.
How do I enter a competition?
- Choose the raffle you want to enter.
- Select either (a) a number or numbers from the ticket selector or (b) use the lucky dip.
(each being a separate entry)
- Checkout with your payment details.
- Note the confirmation screen and receive an email stating your Entry Number(s).
- Check your Entry Number(s) against the entries list at the foot of each Raffle page.
OR
Register online and then send us your postcard entry/ies (see the T&Cs) and get a random number(s) selected for you
Can I enter more than once?
Yes! You can enter as many times as you like into the same Raffle, up to the maximum stated on the Raffle page.
If you exceed the limit of entries allowed per person, you will receive notification to the effect that you cannot enter any more into that same Raffle.
(For full details, see the T&Cs.)
How is the winner picked?
When the Raffle closes, it will appear on the Closed Raffles page. You will be able to see a list of all entries. Please follow us on social media and make sure to have your notifications on. The draw will be live and will employ the Google Random Number Generator (or similar). The winner will usually be called up during the live draw.
(For full details, see the T&Cs.)
How is the prize delivered?
After the winner is announced, w’ll get in touch to arrange a suitable delivery time and date. If the winner is local, we may hand-deliver the prize.
(For full details, see the T&Cs.)
Can I come to the live draw?
All draws are carried out through our social livestreams. You will not be able to attend the draw in person, but you will be able to watch it live.
What if the winner doesn't answer on the live draw?
We will have all the winners’ contact information, so we will get in touch with them via those details after the livestream has ended, if we cannot get a hold of them during the live draw.
(For full details, see the T&Cs.)
Which cards do you accept?
We accept only Visa and Mastercard.
What happens if a competition doesn't sell out?
We will draw the prize even if the Raffle does not sell out.
(For full details, see the T&Cs.)
How do I enter for free?
You can find details on how to enter for free in our T&Cs at Schedule 1.
(For full details, see the T&Cs.)
How do I close my account?
Send us an email to [email protected] with the subject ‘CLOSE MY ACCOUNT’, from the same email address as you used for registration.
(For full details, see the T&Cs.)
How do I remove my saved cards?
Go to your account dashboard by clicking on ‘MY ACCOUNT’, then on ‘PAYMENT METHODS’. There you can remove any saved cards.
(For full details, see the T&Cs.)